22 Mar
22Mar

Agenda for Order Processing: When?

We aim to ensure that you receive your packages as soon as possible. As we cannot change your orders, please double-check the model and colour you choose when placing your order. Once the order is in the system, it cannot be changed or cancelled. Every order is processed and sent from our warehouse. Please give us more time to complete your order during the holiday and sale seasons.

SHIPPING ACKNOWLEDGMENT

You will receive a delivery confirmation email as soon as your order has been dispatched, allowing you to keep track of its progress. The weight of the cargo and the delivery location affect shipping costs. Customs fees and taxes are the responsibility of the customer for any international orders.

TRACKING

As the recipient, it will be your sole responsibility to follow up on your order and provide the necessary information to the courier or customs. If you fail to do so and your order is returned to sender or is unsuccessfully delivered as a result, we will not be able to process a refund or replacement at no cost to you, and you may need to place a new order.

DELIVERY

The clearance process at your local customs office can take longer than expected and include more paperwork. You can get your order through a local courier or the post office in your area. Most orders will be delivered by your local post office, so the parcel will be received with your usual mail, depending on your location. The postal service may leave a notice card with instructions on how and where your delivery may be picked up if you are not home when the delivery is made.

DUTIES and taxes

After the package reaches the destination country, import taxes, tariffs, and associated customs fees may be assessed. The customs agency of the particular destination sets these fees. We at soulfuldepict will not be responsible for covering the cost of the recipient's payment of these fees and taxes. Please get in touch with your local customs office for further information about fees.

Regulations and Customs

We cannot be held responsible for any things that are refused entry into a particular nation; thus, it is your responsibility to verify your local postal laws for prohibited items.

FEES FOR FOREIGN TRANSACTIONS

Your charges can differ from those listed on our website if your credit card account is in a currency other than US dollars. Moreover, a foreign currency transaction fee can apply to you. The pricing and transaction fee regulations of your bank govern these charges. Any fees that your bank or credit card issuer may charge you at an exchange rate are not our responsibility. Please get in touch with your bank for further information on foreign transaction costs. When you check out, our store prices are displayed in your local currency but are converted to USD. All purchases will be processed through Paypal or Stripe at the checkout page and will be in US dollars.

CANCELLATION/CHANGES

Please get in touch with us right away if you need to alter or cancel your order. Orders are processed and shipped swiftly (we're speedy!). We won't be able to amend your order after our warehouse has processed it. Please be aware that after an item has been packed and dispatched, it cannot be cancelled.

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