09 Feb
09Feb

Missing or delayed reimbursements (if applicable)

Check your bank account one more time if you haven't received a return yet. Once your refund has been properly posted, get in touch with your credit card provider. Contact your bank next. Before a refund is posted, there is frequently a processing period. Please get in touch with us if you've done all of this and you still have not gotten your refund.

What if I receive my purchase with any missing goods or the wrong products?

Please get in touch with us at the service email address if you have missing or incorrectly dispatched merchandise. Please provide us with proof and include your transaction number (order number).  (The image file size should be below 1 MB.) We will be more than pleased to reship you the appropriate item at no additional cost, and we won't request the return of the incorrectly shipped item! It is yours to keep as our gift to you.

How do I know that my order has been successfully submitted?

Your order number and other information about your purchase will be included in the email confirmation that you receive. Once you have submitted your order, we will take care of the rest.

My orders need to be changed. What ought I to do?

Order changes must be made by 11:00 p.m. (PDT, -7 GMT) on the same day as the original order. To request a change, please email our customer service department.

How do I put things in my cart?

Adding items to your shopping cart: Select your preferences for the item after navigating to the page of the one you are interested in. You will be sent to your "Shopping Cart" page when you click the "Add to Cart" button. Use the "Quantity:" section next to the item's picture to specify how many of the item you want to purchase. You have the option to either finish your order after entering a quantity or carry on with your shopping.

How can I see the contents of my shopping cart?

Click on the cart symbol at the top of the website page to see what's in your cart. By altering the amount displayed, you may quickly adjust the quantity you want to buy of any item in your basket by clicking on this symbol. By using the "Remove" option at the base of the quantity listing, you may also remove any item from your shopping cart.

How do I take stuff out of my cart?

In the upper-right corner of your computer screen, first click the "Cart" symbol. You'll be able to see every item that's in your cart by doing this. Select the item you want to remove, and then click the "Remove" option at the bottom of the quantity list. By doing this, the item will be automatically removed, and the website will reload so that your modifications are visible.

How can I alter the number of a certain item in my shopping cart?

In the upper-right corner of your computer screen, first click the "Cart" symbol. You will be able to see every item that is presently in your shopping basket, as well as the quantity you have selected for each item. Move your mouse over the "Quantity" field for this item and enter the required quantity to adjust the quantity of an item in your cart. As soon as you do this, the quantity and related dollar amount (if any) will instantly be adjusted to reflect the proper value for both the quantity and the cost displayed on the right side of your screen.

What browsers are suggested for this website?

Internet Explorer, Firefox, Safari, and Google Chrome To navigate this website, we advise using one of the following browsers: Google Chrome, Safari, Firefox, or Internet Explorer.

What choices do you have for paying?

We accept PayPal and Apple Pay in addition to the four main credit card brands (MasterCard, Visa, American Express, and Discover). For this website, Google Chrome, Safari, Firefox, and Internet Explorer are the recommended browsers.

How do you handle returns and exchanges?

Regarding returns, please refer to our return policy. We offer round-the-clock client assistance. We will respond to your question as soon as we can. We have a lenient return policy because we recognise that our clients occasionally need to return or exchange items.

How do you handle cancellations?

Order cancellation is permitted up until or including 11:00 p.m. on the same day (PDT, -7 GMT). Cancellations won't be accepted beyond that point. To make a cancellation request, please email our customer service department.
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