10 Apr
10Apr

DELIVERY AREAS

At this time, we only ship to the EU, Australia, New Zealand, Canada, the USA, and Canada.

Rates and estimates for shipping

Free delivery is available on orders totaling at least $690.00. (Ensure that after using our sale coupon, the purchase total is at least $69.00.) Shipping duration: Standard Shipping normally requires 8 to 15 business days for most U.S. locations. It typically takes Priority Express 6 to 10 business days.

COMMITMENT to the environment

We are dedicated to minimising our negative influence on the environment and integrating sustainable methods into our shipping procedures. To reduce our carbon footprint, we use environmentally friendly packing supplies and plan our delivery routes efficiently.

SHIPPING TO FAR-OFF PLACES

Please be advised that delivery to remote locations could require extra shipping time or extra costs. If these terms apply to your order, we will let you know.

IMPORTANT INFORMATION

Extreme weather, holidays, or unforeseen occurrences like strikes can all influence shipping delays. In these situations, we really appreciate your patience and understanding.

PRE-ORDER ITEMS

Your delivery will be made on the day shown in the item's description if your order includes pre-order products. The pre-order item with the newest delivery date will be delivered first for orders containing multiple pre-order items.

ITEM NOT UNDER PRE-ORDER

Before shipping, we do stringent quality control inspections and testing to guarantee product quality. Depending on the item's intricacy, design, size, and stock level, processing times may change. We thank you for your understanding and regret any trouble these delays may have caused. Due to incorrect addresses, lengthy customs clearance processes, or other factors, the shipment time may take longer than anticipated. Please note that the shipping time begins from the date of shipping, not the date of order.

HOW TO CHECK THE STATUS OF YOUR ORDER

We take great pleasure in offering exceptional customer service and individualised care. You will be notified via email once your order has left our facility, along with a tracking number you can use to check on its progress. Please give the tracking information 48 hours to become accessible.

Address updates and changes

Please do so within 24 hours of placing your order if you need to change your mailing address. There is very little time to change a mailing address because we work hard to speed up processing and shipment timeframes. If you suspect you have entered the incorrect mailing address, please contact us right away. The client is solely responsible for any errors in the delivery address; there may be additional fees for address revisions.

Missing or late shipments

Please email customer service at customerservice Email with your name and order number if, 60 days after getting your shipment confirmation email, you haven't received your order. We'll look into the problem and offer a prompt solution.

Exchanges, returns, and refunds

Up to 30 days following delivery, we accept returns as long as the product is unused and in its original state. In the event of a return, the shipping charges will be deducted from the total refund. Please send us an email as soon as you can at customerservice Email with your order number and a picture of the damaged item(s) if your purchase does come damaged. We approach each of these situations individually and will try our hardest to offer an acceptable resolution. Please read our complete return policy page for additional details.

GET IN TOUCH

Please feel free to contact our customer service staff at customerservice Email if you have any more queries or worries. We are here to assist you and make sure that your time shopping with Toperth is enjoyable. Please be aware that the delivery schedules are only estimates and might change for a variety of reasons, including incorrect addresses, delays in customs clearance, and others. During these uncertain times, we really appreciate your patience and understanding.

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